Gardeners St Johns Service Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners St Johns to residential and commercial clients. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before you place an order for any services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person or organisation requesting the services from Gardeners St Johns.

Company means Gardeners St Johns, the gardening services provider.

Services means any gardening, grounds maintenance, lawn care, planting, hedge trimming, pruning, clearance, soil preparation, seasonal work, or other related services supplied by the Company to the Client.

Booking means a confirmed request for Services made by the Client and accepted by the Company.

Contract means the agreement between the Client and the Company for the provision of Services, incorporating these Terms and Conditions.

Site means the garden, grounds, or property where the Services are to be performed.

2. Scope of Services

The Company will provide the Services agreed with the Client at the time of booking. The scope of work may include regular garden maintenance, one-off tidy ups, lawn and hedge work, soft landscaping tasks, planting, weeding, leaf clearance, and other related services as agreed.

Any description of Services provided in quotations, schedules, or other documents is for guidance only. The precise scope of work will be as set out in the written or verbally agreed job description confirmed at the time of booking.

The Company reserves the right to decline or discontinue Services where the Site is unsafe, inaccessible, or where conditions prevent reasonable performance of the work.

3. Booking Process

All Services are subject to prior booking and availability. The Client may request a booking by contacting the Company and providing details of the required Services, the Site address, and preferred dates and times.

A booking is only confirmed when the Company has accepted the request and agreed an appointment date and time with the Client. The Company may also confirm the booking details in writing or by other agreed communication methods.

For larger or more complex jobs, the Company may carry out an on-site visit to assess the Site and discuss the Client’s requirements before confirming the booking. Any quotations following such a visit will be based on the conditions observed at the time of inspection.

The Client is responsible for providing accurate information about the required Services and Site conditions. If information provided by the Client is incomplete or misleading, the Company reserves the right to adjust the price, change the scope of work, or cancel the booking.

4. Estimates and Quotations

Any estimate or quotation provided by the Company is based on the information available at the time and is valid only for the period stated, or if no period is stated, for 30 days from the date of issue.

Quotes may be provided as a fixed price for a defined scope of work or as an hourly rate based on the time actually spent on Site. Materials and disposal charges may be itemised separately where applicable.

If, during the course of the work, it becomes apparent that additional work is required or existing work is significantly different from that anticipated, the Company will inform the Client and may propose a revised estimate or quotation. Any additional work will only be carried out with the Client’s agreement.

5. Access to Site and Client Obligations

The Client must ensure that the Site is accessible to the Company and that any gates, locks, or access points are available at the agreed appointment time. If access is not available, this may be treated as a late cancellation and charges may apply.

The Client is responsible for ensuring that the Site is reasonably clear of obstacles, hazards, and waste that could prevent the Company from safely performing the Services. This includes removal or securement of items not to be worked on, such as personal belongings, garden furniture, or play equipment, where necessary.

The Client must inform the Company of any known underground services, cables, pipes, or other hidden structures in the garden or grounds, as well as any relevant site-specific risks such as aggressive animals, unstable structures, or contamination.

Pets and children should be kept away from the working area while the Services are being carried out.

6. Health, Safety, and Environmental Considerations

The Company will carry out the Services with reasonable care and skill and in accordance with applicable health and safety requirements. The Company may refuse to carry out or may suspend any work it considers unsafe or inappropriate due to weather, Site conditions, or other risks.

The Client agrees not to request or insist on any methods or use of equipment that the Company deems unsafe or unsuitable.

The Company will aim to use environmentally responsible practices and materials where possible, but may need to use specific products, such as herbicides or treatments, if requested or reasonably required. Use of any chemicals will be in accordance with relevant regulations and manufacturer guidance.

7. Waste Removal and Green Waste Regulations

Garden waste generated during the Services may be left on Site or removed, depending on what has been agreed in advance with the Client.

Where green waste removal is included in the quotation, the Company will transport and dispose of such waste in accordance with applicable waste and environmental regulations. Additional charges may apply for significant volumes of waste, soil, rubble, or bulky items.

If waste removal is not included in the quotation, the Client will be responsible for disposing of any waste left on Site. The Company may offer green waste removal as an additional service, subject to availability and fees.

The Company does not undertake the removal of hazardous waste, contaminated soil, asbestos, or similar materials. If such waste is discovered on Site, the Company may cease work and the Client will be responsible for arranging safe removal by a licensed specialist.

8. Payments and Charges

The Client agrees to pay the Company for the Services at the rates or fixed price agreed at the time of booking or as subsequently varied by mutual agreement.

Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due immediately upon completion of the Services or within the time stated on any invoice issued by the Company.

The Company may require a deposit or advance payment for certain jobs, particularly larger projects, one-off clearances, or where materials need to be purchased in advance. Deposits may be non-refundable in whole or in part where the Company has incurred costs or committed resources.

Where payment is not made by the due date, the Company reserves the right to charge interest on overdue amounts at the statutory rate and to suspend further Services until payment is received. The Client will be responsible for any reasonable costs incurred by the Company in recovering overdue sums.

9. Cancellations, Rescheduling, and Delays

The Client may cancel or reschedule a booking by giving reasonable notice to the Company. The required notice period and any associated charges will be made clear at the time of booking.

Where the Client cancels or reschedules with short notice, the Company may charge a cancellation fee or a proportion of the quoted price to cover lost time and costs. If the Company arrives on Site and is unable to carry out the work due to lack of access or other issues within the Client’s control, this may be treated as a late cancellation.

The Company may cancel or reschedule a booking due to adverse weather, unforeseen staff shortages, equipment failure, or other circumstances beyond its reasonable control. In such cases, the Company will seek to provide as much notice as possible and arrange a new appointment. The Company will not be liable for any loss or inconvenience arising from such cancellations or delays.

Where delays occur during the work due to circumstances outside the Company’s control, such as unexpected site conditions or third-party actions, the Company may revise the timetable and charges accordingly.

10. Quality of Service and Complaints

The Company aims to provide Services with reasonable care, skill, and consistency. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, ideally within 48 hours of completion, so that the matter can be investigated.

The Company will assess any complaint and, where appropriate, will seek to rectify issues, repeat work, or offer an alternative resolution. The Company’s liability will be limited as set out in these Terms and Conditions.

11. Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. However, the Company will not be liable for any loss or damage arising from inaccurate or incomplete information provided by the Client, hidden defects at the Site, or matters beyond the Company’s reasonable control.

The Client is responsible for protecting any fragile, valuable, or irreplaceable items in or around the garden, including ornaments, pots, decorations, lighting, and other personal property. The Company will not be liable for minor damage or accidental breakage to items left in the working area where reasonable care has been taken.

The Company will not be liable for indirect or consequential loss, loss of enjoyment, loss of profit, or loss of opportunity incurred by the Client in connection with the Services.

Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

12. Plants, Lawns, and Living Materials

The success of planting, lawn care, and other living materials depends on multiple factors, including weather, soil conditions, ongoing maintenance, pests, and diseases. While the Company will use reasonable care and appropriate methods, it cannot guarantee the survival, growth, or performance of plants, turf, or lawns after the work is completed.

The Client is responsible for ongoing watering, feeding, weeding, and general care of plants and lawns unless such continued maintenance is expressly included in the Services. The Company will not be liable for damage or failure caused by lack of care, extreme weather, or other factors beyond its control.

13. Materials, Equipment, and Property

Any materials supplied by the Company, including plants, turf, soil, mulch, and fixtures, remain the property of the Company until paid for in full. The Company may remove materials from Site if payment is not received.

The Company will supply its own tools and equipment necessary for the Services. The Client agrees not to use or operate the Company’s equipment and will not be responsible for normal wear and tear. However, the Client may be liable for damage caused by misuse, interference, or deliberate actions by the Client or persons under their control.

14. Data Protection and Privacy

The Company may collect and store personal information about the Client, such as name, address, and service history, for the purpose of managing bookings, providing Services, and handling accounts. The Company will handle such information in accordance with applicable data protection legislation in the UK.

The Client’s details will not be sold to third parties. Information may be shared where necessary with subcontractors or suppliers involved in delivering the Services, or where required by law or regulatory authorities.

15. Changes to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all new bookings and will be made available on request. Where changes materially affect ongoing contracts, the Company will notify the Client and seek agreement where required.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any disputes or claims arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed deleted, but the remaining provisions shall remain in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

The Contract for Services is between the Company and the Client only. No other person shall have any rights to enforce any of its terms.